Privacy Policy
How we look after the details you share with us
This policy explains what NutriGuide Indonesia records when you use this website and the consultation intake form, why we keep it, and how you can ask us to correct or remove it.
Read the policy in fullWho is responsible for your data
NutriGuide Indonesia runs this website and the online nutrition consultation service offered through it. The operator of the site can be reached at Jl. Malioboro No. 45, Yogyakarta, 55271, Indonesia, by phone on +62 274 589 321, or by email at [email protected]. Office hours are Monday to Friday, 09:00–18:00.
Address
Jl. Malioboro No. 45, Yogyakarta, 55271, Indonesia
Phone
+62 274 589 321
Data we collect
Two kinds of information arrive at this site: what you choose to type, and what your browser sends automatically. Both are described below, and neither is used for advertising.
Information you enter
Your name, contact details, and the goal you describe for your consultation.
Eating and activity notes
Your described eating pattern and your usual activity level, in the words you use yourself.
Health and supplement details
Anything you volunteer about your health, supplements, or medication. This part is optional.
Basic technical data
Browser type, the pages you open, and roughly when you visited — collected so the site keeps working.
If a field makes you uncomfortable, leave it empty. A dietitian can work from a shorter intake, though fewer details can mean a longer first conversation before any guidance is useful.
Why we collect it
Your form data is used to match you with a dietitian, to prepare before your consultation, and to keep a record of the advice given so a later session can start where the last one ended instead of beginning again.
Technical data tells us whether the site is loading properly and which pages people actually read. We look at it in aggregate — how many visits a page received this month, not who visited it. It is never joined to your intake form to build a profile of you.
We do not use your details to sell you anything, and we do not pass them to advertising networks. If a future feature needed different data, we would update this policy first and describe the change here.
Legal basis and consent
Consent when you submit a form
When you send the intake form, you consent to us using those details to arrange and deliver your consultation. Consent covers the consultation itself and the record-keeping that follows it.
Withdrawing that consent
You can withdraw consent at any time by contacting us using the details further up this page, by phone or by email. We will stop using your data, though withdrawing may end a consultation that is still running.
Shared with people, never with advertisers
The list below is short on purpose. Only the people who need your details to do their job ever see them.
Your assigned dietitian
The practitioner preparing your consultation reads your intake before you speak.
Booking coordination
Administrative staff who arrange appointments can see your name and contact details.
Where the law requires it
We may disclose data if Indonesian law obliges us to, and we will tell you when that happens unless we are barred from doing so.
We do not sell your data and we do not share it with advertisers. Nothing you type into the intake form is used to build audiences, retarget you, or feed a marketing list.
How long we keep things
Retention follows a simple idea: keep what a future session needs, remove what it does not.
Active consultations
Your consultation record is kept while your case is active.
After your case closes
We keep the record for a period afterward so a return visit can continue rather than restart.
Forms that lead nowhere
Submissions that do not turn into a booking are deleted within a reasonable period.
Asking us to delete sooner
You can request deletion before that period ends; we will confirm when it is done.
Security
We use reasonable technical and organisational measures to protect the data you provide, and access inside our team is limited to the people who need it for your consultation. We would rather be honest than reassuring: no transmission over the internet can be treated as entirely secure, and we cannot promise that unauthorised access will never occur. If a breach ever affected your details, we would tell you what we know.
Practical protection on your side
Use a device you control when you fill in the intake form, and avoid sending the same health details through more than one channel. If you are unsure whether a message came from us, call the office number above before replying.
Your rights
You may ask what data we hold about you, ask us to correct anything that is wrong, and request that we delete it. Send the request using the contact details at the top of this page and we will respond within a reasonable period. We may ask one or two questions to confirm the request is really yours before we act on it.
- Access to the intake record and consultation notes we hold
- Correction of any detail that has changed since you submitted it
- Deletion of your record, subject to any legal duty to keep it
Cookies and analytics
This site uses cookies for the purposes set out in the cookie policy, and you can control them through your browser settings. Blocking every cookie may stop parts of the site from working as intended, including form handling.
Read the cookie policyChildren's data
This site is intended for adults. Where a consultation concerns a child, the parent or guardian provides the information and consents on the child's behalf, and the same rights above belong to that guardian.
Changes to this policy
We may update this policy as the service changes. The current version is always the one published on this page, and the wording you read here is the one that applies when you use the site. If a change affects how your consultation data is used, we will make that clear rather than leave it buried in a reworded paragraph.
Questions about a specific point in this policy are welcome. The same address, phone number, and email at the top of the page reach the people who actually handle intake records — there is no separate department to track down.
Where to go next